Telephone calls to and from Ochil Medical Practice are recorded and monitored for training and quality purposes.
We are making changes to our urgent same day appointments system. From Monday 2 September 2024, if you are requesting an urgent same day appointment or advice, please contact the surgery between 8.30 and 2.00 pm. Depending on the nature of your problem, you may be redirected to other, more appropriate, healthcare providers. Otherwise, you will receive a call back from a member of our clinical team who will assess your issue and allocate an appointment, if required.
The practice's telephone triage system will close at 2.00 pm each day or earlier if the practice is at a clinically unsafe level of demand for on-the-day urgent care.
If you phone after 2.00 pm, you will be asked to call back the following day, as the clinical team will be dealing with pre-booked patients during the afternoons.
We are also introducing a cap to the number of daily contacts per clinician, based on RCGP and BMA advice for safe working limits. If this cap is reached before 2.00 pm, patients will also be redirected as above.
We thank you for your cooperation and ongoing support.
MIA - Minor Injuries Assessment Service
In September 2020 this new service was launched in Forth Valley to provide quicker, more convenient treatment for minor injuries and avoid overcrowding to help keep staff and patients safe. Anyone with a minor injury is now being asked to call MIA – the new Minor Injuries Assessment service on 111 from 8.30 am to 9.00 pm, seven days a week. Patients will then be offered a video assessment so they can quickly access clinical advice or an appointment in either Stirling or Larbert so they don’t have to wait to be seen when they attend. Find out more ➡️ https://nhsforthvalley.com/call-mia-new-service-offers-qui…/